Australian Book industry, retailing & parallel import restrictions (PIRs)

5 01 2012

the Australian Book Industry Strategy Group released its report a couple of months ago, and Bob Carr, board member of Dymocks, lays down a baseless dismissal of it on his Thoughtlines blog, and while he’s at it takes a few snide shots at a few book industry types, including Henry Rosenbloom of Scribe Publications, who rises to the bait adequately (I get the feeling these two have been barking at each other from opposite sides of a flimsy fence for several years now).

Bob’s suggestion:

Here’s the better course. Let the market work. Allow Australian bookshops to purchase books from the cheapest source, an overseas or a local publisher. Liberate them to compete with overseas sites that don’t pay a GST when they sell books into the Australian market.

as i said in part 2 of my ‘Seeing REDgroup’ posts, i agree, it’s naive folly to ask for the Australian government to drop GST on book sales. (instead, in this era of rapidly growing citizen importation from offshore online retailers, Australian Customs should be drastically lowering the duty &/or GST exemption threshold (from its current $1000?), back to similar or lower levels prior to the introduction of the Liberal Party’s GST, and slapping a GST invoice of every box that comes into the country from offshore retailers.  in other words, welcome to Part 6278 of Globalisation.

but the most infuriating aspect of Bob Carr’s argument is that he has no answer to the reality that a substantial proportion of the income that Australian publishers – and their authors, and printers, etc – derive from the parallel import restrictions would be lost by their abolition!

i posted a comment in reply to Bob’s post, and another commenter summed up my argument nicely (if a little incredulously).  check it out.  i wanted to reply, but for whatever reason further comments on the post have been disabled.  i don’t like my argument either, but my point is, what’s the solution?

ideologically i hate the notion of the PIRs (which if you don’t know, force Australian retailers to buy books – be they Australian or from overseas – from Australian publishers, rather than directly from overseas publishers, resulting obviously in a substantial increase in the shelf RRP), just as much as i hate the notion of territorial copyright, but it’s not as if PIRs on books is unique to Australia.  The USA and UK, who have similar restrictions, would just love it if Australia dropped its PIRs and all our book retailers bought directly from them – its one less middleman in the RRP equation that gives them more cream on top.  They’re not even thinking about dropping their own PIRs, btw!

undoubtedly books would be cheaper in Australia if we didn’t have the PIRs.  but at what cost?  at what consequence to Australian publishing and authors?  many, if not most, Australian-authored books serve mainly an Australian audience.  as such, throwing them to the ‘wolves’ of USA-based authorship deals, whose figures are based on the assumption you’re aiming for the USA or UK-sized markets, rather than Australia’s comparatively minuscule market, just doesn’t add up to a viable income.

having lived through, and successfully come out the other end of REDgroup Retail’s administration period, i’ve become keenly aware of how easy it is to destroy a business – even a profitable one, and how difficult it can be to re-establish it.  my involvement was merely as a minor creditor, a supplier of IT consulting services to one small business within REDgroup.

despite being a viable entity, the liquidity it needed to see through its next 12 months disappeared last February, never to be seen again (and, surprise surprise, none of those ultimately responsible for REDgroup’s pathetic failure, nor those who owned it, were held accountable or liable for is major debts – everyone else, including me, had to pay for their failure as supposedly competent capitalists).  what followed was a nervous six months of limbo and delicate negotiations to find a new owner for this theoretically profitable business, so long as their pockets were deep enough to fund it over the hump of its annual income cycle.

but it wasn’t just the REDgroup group of companies threatened (and most of them liquidated), and not just small-fry creditors like me effected – it was the entire Australian and New Zealand book and calendar retail ecosystem effected.

this is why i get rather pissy when ideologues like Bob Carr (and several “you tell ‘em, Bob!” fans on his website) blithely condemn Australian book publishers, authors, and printers to dire and immediate threat, simply to achieve a “free market” economic ideology (removal of the PIRs) – despite existing in an industry where there is no such level playing field to start with, without coming up with an actual, demonstrable solution or alternative means to support Australian publishers and authors.

sure, eBooks and offshore online retailers (of physical books) are taking an ever-larger bite from Australian publishers & authors lunches anyway, and will – probably within 5 years – kill many of them.  but what’s the point of abolishing the PIRs, other than to THEORETICALLY lower Australian book RRP prices (far from guaranteed, given the New Zealand experience)?  who in Australia benefits from forcing this change in one short sharp shot, when the passage of a few short years will afford at least the opportunity (admittedly no guarantee) of a more organic adaptation of the industry to the quickly shifting landscape of book retailing?  why not give the Australian book industry the opportunity to get its eBook shit together, and allow eBooks several more years to overtake paper books sales, in a way that’s viable for Australian publishers and authors within the scale of Australia’s market?  by then the PIRs will be irrelevant anyway, but the industry will at least have had the years needed to transition.

 





the future of calendars

7 04 2011

“I’m not used to paying for calendars like you do here in Australia”.

Past

In one simple innocent statement, my partner highlighted the outstanding success of applying “pop-up retailing” to calendars, first brought to Australia in the mid-90s by Paul Breen, licensing the USA-based ‘Calendar Club’ brand and seasonal pop-up retailing concept.

Back then, and apparently still in many countries, wall and desk calendars were either low-value things that businesses gave away to their customers, a cunning exchange of vaguely themed utility for under-the-radar advertising; or “high end” products in niche retail outlets.

Nowadays, calendar retailing is worth several tens of $M (in Australia), forged in large part by Paul Breen’s tireless efforts to convince shopping mall managers to allocate open floor space for short term rental where – voila! – overnight in October/November a ‘kiosk’ appears at your local mall lined with every type of calendar you could possibly want.  They made easy gifts, Christmas ‘stocking fillers’ for those whom you just CBF’d buying anything more meaningful.  I’ve received a few over the years!

The trick to getting people to part with up to $25 per calendar, where previously they were free from your local mechanic / dentist / etc – is personalisation and self-expression.  The burgeoning range of wall and desk calendars catered to almost every social niche, from every breed of faithful dog and fluffy cat, to side-splittingly funny Gary Larson cartoons.  A calendar hung in the home or office signalled to others what you were ‘into’, and provoked conversation.  Oh, and you could also record what you had to do next week – if you remembered to look at it.

Present

However I believe that gravy train is slowly running out of steam.  I have no insider knowledge of sales or returns, but my hunch is they’ve been either plateaued or been slightly falling for a few years, a drop that’s either been masked by Calendar Club’s progress toward market saturation (geographically, the number of stores open each Christmas retail season), or unfairly attributed to the 2008 GFC & low consumer confidence statistics.  Or both.  I believe there’s another – perhaps bigger – culprit.

We’re nearly 4 years into the smartphone boom, heralded by the Apple iPhone first available in June 2007.  Until then Palm Pilot, Windows Mobile & Blackberry PDAs & smartphones were the sole preserve of geeks &/or geeky businessmen.  Among countless other things, a smartphone gives you a calendar that typically syncs with your desktop/laptop computer(s) including your corporate email/calendar/contacts system, and actively reminds you of imminent appointments.  Add the outstanding success of the iPad a year ago, followed by viable competition to the iPhone (Google’s Android, Palm/HP’s WebOS, Blackberry, Windows Phone 7) and “suddenly” a whole lot of people have a lot less reason to record their plans on a traditional calendar trapped on a desk or nailed to a wall, especially those intended for the office or home-office.

This ubiquity of high-tech calendars has only just begun, and I believe signals the beginning of the end for physical paper calendars.

Future

Sourcing calendars from publishers all over the world, Calendar Club is justified in having the tagline “The Best Selection Of Calendars In The Known Universe”.  But as the retail end-point for many calendar publishers and image banks, Calendar Club’s ability to capitalise on that imagery needs to move with the times – into the digital space.

Calendar Club needs to tackle the smartphone, pad / tablet / slate, & computer calendar reality head on.

Other than the same disease that’s beset most old-media for the past decade, there’s nothing preventing Calendar Club from creating their own software calendar ‘apps’, featuring the same imagery from their paper counterparts.  As a major multi-national paper calendar retailer, they already have the relationships with the calendar publishers & image banks necessary to garner trust to take this step into the digital domain.  It isn’t just Calendar Club who stands to rise or fall on this issue, it’s the entire ecosystem of paper calendar publishing.

Imagine a smartphone app that features all the crowd-pleasing imagery that modern paper calendars are known for, seamlessly integrating into the phone’s built-in calendar system (that syncs with your desktop/laptop computer or office groupware system).

People want to customise their smartphones for exactly the same reason they were willing to blow $25 on a dozen sheets of paper with cool pictures – especially given the ubiquity of Apple’s one-size-fits-all iPhone & iPad where there’s zero ability to ‘theme’ the built-in calendar app.  Part of the appeal of ‘jailbreaking’ an iPhone/iPad is the ability to customise the UI, and – for better or worse – Android and other smartphones offer that ability to customise.

If Calendar Club doesn’t take the lead and bring great themed imagery into digital calendars, someone else surely will.

 





Seeing REDgroup – Part 4 – A Perfect Storm

8 03 2011

A Perfect Storm

The failure of REDgroup is ‘A Perfect Storm’ writ large.  They were saddled with major debt right form the start, have been financially squeezed from every corner, but more than anything else they’ve compounded their problems with a sequence of bad decisions made by “bovver-boy” managers installed at the expense of losing their inherited experienced staff, thinking that the book publishing and retailing industry would yield to corporate thug tactics, or that consumers would be the slightest bit interested in buying barbecues from Borders.  One could argue that PEP made a mistake even buying the beleaguered (Borders) chain in the first place.  Alas, 20-20 hindsight comes easily.

Books are a sacred miracle of human evolution, representing that quantum leap from storing information only in our heads to be re-told to our descendants in stories, song and teachings, to miraculous devices that are easily and cheaply copied with fidelity, allowing an author, perhaps dead millennia ago on another continent, to speak directly into our head.

But where we buy books (and many other things) from is anything but sacred – most of us don’t give a toss, we just want to pay a fair price, and if Amazon et.al. can sell & ship it to me for up to 50% less than Borders or A&R can, where do you think I’m going to go?  And if I can have a book without a single tree being felled… hello?!?

It was this ‘revolution’ in book publishing that was partly responsible for lifting of the veil of the Dark Ages, a fundamental shift in humanity’s course.  Why should a significant refinement in how books are made, delivered and read also not have a significant impact on society again now? It’s not like I have a vendetta against bricks-n-mortar book retailers, but we simply don’t need as many of them as we used to, and will continue to need less of them as more people buy online and switch to eBooks.  Blacksmiths and shoe repairers died out because we didn’t need them any more.  So too will many categories of brick-n-mortar retailers, and hopefully coal miners.  That’s unavoidable progress.

REDgroup isn’t the first retailer to face the 21st Century and fail.  It won’t be the last.  But relative to its book retailing peers, it fell *now* because it made a bunch of bad decisions by people who didn’t understand the subtle, respectable, low-profit-margin art of bookselling.

And I’ve learned a lesson in being dependant, albeit indirectly, on an Old Media business failing to meet the challenges of the 21st Century.  But I’ll talk more about that in a forthcoming post, whose working title is “The Future Of Calendar Club”.






Seeing REDgroup – Part 3 – A Tale Of Two Brands

8 03 2011

A Tale Of Two Brands

Angus & Robertson have been around way over a century (albeit with a litany of former owners in its more recent decades), with a long and respected reputation for selling quality books in a demure manner by demure middle-aged ladies wearing sensible shoes in demurely designed book stores.  From cities to countless regional towns, they brought quality books to every corner of Australia, the Everyman’s bookseller.  They’re classic Old Media, and they sold just one product category, and – until the last several years – did it fairly well.

Borders, the hip young USA brand that Gen-X & younger oozed over in the 90s and early 00s for its multimedia retailing tour de force – not just a massive range of books, but music (pressing a few buttons to sample any CD on headphones was a revelation!), DVDs, glossy magazines & more, in large, plush, comfortable stores with its very own cafe, seemed to take the book retailing world by storm.  Clearly Borders was commoditised American economic imperialism propagating across the world like a virus, but unless you were wedded to your local indie bookstore and studying a double arts degree, visiting Borders was like a guilty pleasure, but without the guilt.

The only way these two could be less different would be to compare them to Woolworths or KMart, or an indie one-store bookshop up the proverbial street, whose rickety floor-to-ceiling shelves feel like they’re about to collapse in a plume of dusty old-school dignity.  But despite their obvious differences, two pillars – the oldest and the newest – of the Australian book retail world have suffered the same fate at the same time.  What on Earth went wrong?

When Borders entered Australia in the late-90s, the two were genuine competitors with unrelated owners, and quite different business models.  But for individual reasons, both came under the ownership of Pacific Equity Partners (PEP), who formed REDgroup Retail to hold them, alongside Whitcoulls in New Zealand (and other sundry non-book entities).  By this stage, the wheels were already wobbling.

My guess is these two very different businesses were originally seen as complementary; A&R serves the Everyman, and Borders served lattes to the hipsters.  Unfortunately the devil is in the detail.  Borders AU/NZ/Sing were already in serious debt when snapped up by PEP, and A&R were headed down the same path.  Not surprisingly, two negative cash flows do not make for a positive cash flow, and under this growing mountain of debt (now totalling some $130M !!!) some truly horrible things have been done to both brands in a desperate futile attempt to stem the flow of borrowed money.

There’s been a bookshelf of words written this past week about REDgroup entering voluntary administration & who’s to blame.  Some of them hold water, some of them are utter nonsense, and some I’m really not remotely qualified to comment on.  Fell free to tell me which ones I got wrong!

  • Much hoohar has erupted over the claim by REDgroup’s CEO that the parallel import restrictions were a significant contributor in REDgroup’s demise.  However, given that (a) many of their books were marked ABOVE the Australian RRP (ie. they can’t have been too concerned about discounted books from offshore retailers), and (b) REDgroup’s own submission to the Productivity Commission in 2009 recommended KEEPING the PIRS, this is all clearly bumkum smokescreening.  According to Henry Rosenbloom from Scribe Publishing, the US and UK don’t allow parallel imports either, and if Australia were to do so it would have severe implications for local publishers, authors and printers, to the benefit of their overseas counterparts.
  • That GST should be applied to offshore imports, or be exempted from certain domestic retail categories, to “level the playing field”. This one’s gotta be the ultimate scapegoat, and Gerry Harvey had his hat handed to him in the court of public opinion in January this year trying on this furphy.  Suggesting that some select few endangered species of the Australian retailer genus should be GST-exempt is mind-boggling.  AS IF the Australian Government is about to do away with a major component of its GST income – the GST targets the retail level!  Online retail – from both national and offshore retailers – has steadily grown in the last decade from obscurity to significance.  In 5-10 years when I can try on a digital pair of jeans on my digital avatar and check for proper fit & see what they’ll look like from a virtual mirror on my high-resolution monitor, or point my smartphone at the corner of the room to project an image of a new sofa to see if it’ll fit in my room, and click a button to have it delivered, clearly the scope of what can practically be bought online is only going to grow, so why on earth would the Government set a precedent for slitting its wrists & slowly bleeding to death?
  • That too much of Borders stock was inappropriate for Australian readers’ tastes.  Maybe.  As Patrick Carr says on Newmatilda.com, Borders “sacrificed profitability for market share. They poured huge money into extensive stockholdings. Their hope was that if they stocked everything, shoppers wouldn’t look elsewhere.”  Unfortunately that didn’t work out so well, and I’m guessing that’s behind a lot of the $130M about to be written off by banks, publishers, and other creditors (everyone except their owners, PEP).  Whilst it was a correctable problem, paying off the debt from that catastrophic error when it’s already a tough market obviously wasn’t possible.  But it doesn’t explain Angus & Robertson’s equal lock-step demise…
  • That the honourable centenarian Angus & Robertson have been disrespectfully relegated to bargain-bin & best-seller-pulp status, undermining the value of their time-honoured brand.  If you narrow your range to pulp, don’t be surprised when customers buy pulp for a fraction of the price from Woolworths or Amazon/et.al.  But how did that happen?  Perhaps extorting smaller local publishers for an additional $2.5k to $20k to stock their books might’ve had something to do with them deserting the once respected chain, leaving A&R without unique compelling product?
  • There’s just so much more entertainment available now, and so much more competition for our disposable dollar & attention.  Even a mere two decades ago we consumed media distributed by news papers and magazines, TV, movies, music (vinyl/CD), and that was about it.  Computer/video games were niche, and there was no (recognisable) Internet/WWW.  Nowadays we have a smorgasbord of tech to keep us entertained & distracted on a whim anywhere, and all of them are seriously challenging the old-school old-media business models of physically-distributed media with territorial copyright licensed to 3rd-party distributors, or highly regulated & gate-keepered traditional electronic media.  Whilst the pie has grown much larger along with our prosperity, the number of ways that entertainment pie is now sliced has exploded.  We are reading less books.
  • No one’s talking about this one, but it can’t have helped matters that REDgroup made the tragic mistake several years ago of being convinced that SAP would be a good thing for their business IT infrastructure.  Surely a swish new world-class enterprise management system would make things better, right?  Did no one at REDgroup do their homework and read about the litany of over-budget & over-time SAP implementations scattered across the world in the previous decade??  Books have been written and websites dedicated to documenting their spectacular failures.  As other smaller entities in REDgroup came to make major IT infrastructure decisions in recent years, SAP was given a wide berth, for fear of crippling their own business with a grossly expensive and agonisingly slow development cycle.  Aside from that, any IT department that has a two week waiting list to delegate an internet domain name for their own online ecommerce store (something that can be actioned in 5 minutes) has way bigger problems than being duped by blowhard SAP salesmen.
  • eBooks & eReaders are taking a share. Yes, but I suspect this one’s a trivial component dwarfed by the other factors, but no doubt it’ll grow into a major additional bite in the coming years.
  • Let me drop two dirty words in the book industry: self-publishing and eBooks.  Thy time approaches.

 





Seeing REDgroup – Part 2 – The Face Of Things To Come

8 03 2011

The Face Of Things To Come

I started ‘blazing’ the online consumer trail in 1997 – 14 years ago – when I bought books from Amazon.com, and a nice but obscure brand of chocolates for my chocaholic sister for Christmas that same year – which I thought was pretty nifty, but she thought was a little odd, gingerly tasting the first chocolate as though it might be poison.

Despite all the posturing to the contrary (by retailers & luddite consumers alike), there’s a heap of stuff you can confidently buy from reputable online retailers, Australian & overseas, many of whom DO offer genuinely good service, without needing to actually see, touch, try on, or spend any time whatsoever in mind-numbingly sterile malls offering the same narrow set of brands everywhere.

Until the early 2000s, Australian Customs *did* levy import duties on some stuff I bought overseas.  I don’t know what the dollar amount threshold was, but when combined with the cost of shipping from overseas, and the exchange rate below $0.60 to the US1$, it usually made it a more expensive proposition than shopping locally, and thus relegated offshore retail to stuff you just couldn’t get locally.

But that world is gone.  For unrelated reasons the US & AU dollar are virtually parity, international shipping can often be quite reasonable, and there’s now no import duty or GST applied to imported goods totalling less than au$1000.  Now I can go on a clothes or sneaker shopping spree – online – and have several hundred dollars worth of stuff (which would cost anything up to double from Australian bricks-n-mortar retailers) and have it all shipped to me for $20-50, still making it a clear financial win.

Is it wrong that overseas retailers don’t have GST applied to their sales?  Absolutely.  I mean c’mon!  In this globalised age where anyone can buy stuff from anywhere else on the planet so easily, why shouldn’t the Government apply GST?  A better question is why don’t they.  My theory is in the ideology of the GST itself.  The GST forced nearly every Australian business to become a tax collector for the Government.  It spread the administrative burden far wider (though about the same thickness for all), whereas the previous Wholesale Sales Tax regime involved at least an order of magnitude fewer Australian businesses and virtually no individuals.  Clearly corralling retailers across the planet into becoming GST collectors for the Australian government would be Mission Impossible (even if legal), so having it levied by Australian Customs at the import waypoint is the only practical option, basically slapping an invoice on every box before local delivery.  With such a cavalier attitude to turning every Tom, Dick and Harriet businessperson into a GST collector for the Government, it’s no surprise that the (Howard) Government wanted to divest itself of the administrative burden of applying and chasing import duties from a strongly growing citizen import tendency.  A decade ago Amazon was just a distant blip on the radar.  Now, with zero import duty/GST and a steadily strengthening AU$, it’s a serious bite out of not just local retailers’ income, but Government’s too.

But lets not make the mistake of thinking the lack of GST applied to consumer importation accounts for the attraction of buying from offshore eretailers.  It doesn’t.  As I said above, the price of much of the stuff I buy offshore can be nearly half that of local retailers.  Even the addition of 10% GST, or more, wouldn’t level that ‘playing field’.

In any nationally competitive industry, prices stabilise at a value that lets all the links in the retail chain make at least a workable profit.  Australia is a small population, spread out over a massive continent.  Out retail prices reflect primarily the ‘economy of scale’ of our comparatively tiny population, and often the cost of shipping product over our vast distances to tiny towns.  So when Europeans and Americans come here and bitch about the price of everything, well, that’s in large part because they come from a country/region with a much higher population, and population density, among other factors.  Get over it.

Maybe you’re more a Readings type of bookworm, one of the few who likes to go to a bookshop who actually reads through several pages of a book, shake hands with the author, AND then buys it from the shop at whatever price they decide to charge.I’m not.  I buy books based on recommendations from my social network, reviews, and occasionally author reputation, in which case I don’t need a physical shop to visit.  Seems I’m in good – or at least voluminous – company.

The reality is that so much of what we buy has become so commoditised, we don’t care where we buy it, “value adding” is often irrelevant, we just want it for a fair price, and we’d especially prefer not to pay the inflated price of faux-discount retailers who use expensive TV advertising.  How can all the existing bricks-n-mortar retailers with expensive mall rents, extensive multi-site IT & POS infrastructures, and a vast staff with structured management spanning a state or country ever compete with a website operated from an ‘invisible’ office-with-warehouse out in a cheap suburb with no public shareholders to please?  Ruslan Kogan is laughing all the way to the bank on this business model!









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